Shipping Policy

All orders are processed promptly upon receipt and are dispatched using insured UK couriers with parcel tracking services. We use many couriers to make our deliveries however our preferred courier company is UPS.

To pass on any savings to our customers we may in some cases ship directly from our suppliers. Please note that not all of your items may arrive in the same delivery.  This is due to the location of our warehouses and our suppliers stock, however most orders will be completed within 3-5 working days.

Our shipping costs are flat fees and orders over £75 ex VAT qualify for FREE delivery to any UK mainland destination. Orders less than £75 ex VAT are shipped at a cost of £9.99.

Some of our most popular items are available for next day delivery if ordered before 12 noon, please see our product listings for more details. While every reasonable effort shall be made to deliver your order promptly, we cannot always guarantee exact delivery dates. Please allow 3-5 working days for your order to arrive.  If an item is out of stock or is going to take longer to deliver then we will contact you to let you know as soon as possible.  EposPartners is not responsible for any damages or losses incurred by the customer and such items will be non-returnable.

All shipping charges are calculated for delivery within the UK mainland ONLY. Please note - we will also ship to the Channel Islands and Republic of Ireland but costs will be higher.  Deliveries above 100Kg or for more than 10 items per shipment may be subject to higher charges and will be arranged on an individual basis.  All goods must be signed for when delivered by UPS and other couriers.  If nobody is available to receive your package the courier will leave a delivery card and contact number for re-delivery arrangements.
For all Shipping enquiries regarding the Channel Islands please contact us for a quote.

Returns Policy

Upon making a purchase from EposPartners, you may return the goods to us within seven days providing you have contacted the company about your return. If eligible, you will be assigned an RMA number that will validate your return. Returns without a valid RMA number will be rejected, and shipping charges will be forwarded to the customer attempting to return the item.   We can be contacted via our contact page or by calling 01793 438706.

We do not warrant the suitability of goods for a particular purpose, and you should check specifications and suitability with manufacturers before ordering. A restocking fee of 25% of the returned goods value may be charged.

Under NO CIRCUMSTANCES should you send any goods back without contacting us first.

The package MUST be returned in ‘as new condition’ for a full refund, if items are damaged and we cannot resell them then we may deduct these costs from the refund amount.

To return an item - please enclose a note giving the reason for the return, wrap the package securely and send the package to the address we give you.  In the case of a defective product, please provide a full description of the fault and return the defective item in its original box (if any), with all warranty cards, licenses, manuals and accessories.  For your protection we recommend that you use a recorded-delivery service.

Delivery charges - if you are returning an item because of an error on our part or because it is defective, we will be happy to refund delivery charges. In all other cases we will be unable to refund the cost of any postage.